Should you at any time feel unhappy with the service you have received at Blain Firmin, we would ask that you follow the steps set out below in order to reach a mutually acceptable resolution.

Step 1

Please contact the office manager either by telephone or email.  Alternatively please make an appointment to visit our office in order to discuss the matter.

Should there be no resolution from Step 1 then please continue to Step 2.

Step 2

We would ask that a formal email setting out the precise nature of the complaint is sent to inquiries@blainfirmin.co.uk where a full investigation will then be carried out, with an e-mailed response within 7 working days from the date sent.  There will then be the opportunity to respond to our e-mail, followed by a final emailed response from Blain Firmin clearly setting out our findings.

Should we be unable to reach a satisfactory mutual conclusion, we would request that you contact the Property Ombudsman for advice on the nature of your complaint.